Seab Gems Ltd
Competencies
For the 
Future

In 'Building the Future", Mr.Abu bakari R.Semvua has indicated the Company greatest strength - and the key to our Success - is the quality of our services,staff and managers. I have always stressed that, to capitalize on this strength, we need to create a Company culture and environment that enables staff to contribute to their maximum potential. Experience in other Companies has shown that when seeking to create a new culture and build human resources capacity for the future, it is important to define Company core competencies- the combination of skills,attributes and behaviors which are essential for all staff - as well as the additional managerial competencies required by all those who manage others.We believe this Document will help our staffs to be prepared for the future, to describe how these competencies were arrived at, to provide examples of how the competencies look in action and to indicate how they will be applied at Seab Gems Ltd.

What are Competencies?
The term "Competency" refers to a combination of skills, attributes and behaviors that are directly related to successful performance on the service,job etc.

 

Why are Competencies important?
Defining competencies is important both for the Company and for the staffs. Competencies are forward - looking.They describe the skills and attributes staff and managers will need in order to Expand Company and meet future challenges.

 

What are the Seab Gems Ltd core values and competencies?
Core Values
- Integrity
- Professionalism
- Respect for Diversity

Core Competencies
- Communication 
- Planning & Organizing
- Accountability
- Creativity
- Client Orientation
- Commitment to continuous Learning
- Technological Awarenes
- Teamwork

Managerial Competencies
- Leadership
- Vision
- Empowering Others
- Building Trust
- Managing Performance
- Judgement / Decision - Making

What do Competencies look like in practice?
As competencies relate more to what a person does,that what person knows, they are observable.
For each competency it is possible to describe " behavioral indicators" - actions or behaviors that exemplify the competency in practice.These may be helpful in promoting shared values and common standards of performance and behavior throughout the Company.

The following descriptions of each word set out the Company core values,core competencies and managerial competencies, followed by 'behavioral indicators'. These indicators are indicative only.
They are not intended to describe all the behaviours related to a competency.

 

Integrity
- Demonstrates the values of Seab Gems Ltd in daily activities and behaviours.
- Acts without consideration of personal gain
- Resists undue country unstability (politically) in decision making
- Does not abuse power of authority
- Stands by decisions that are in the Company interest, even if they are unpopular
- Takes prompt action in cases of unprofessional or unethical behaviour

 

Professionalism
- Shows pride in work and in achievements
- Demonstates professional competence and mastery of subject matter
- Is conscientious and efficient in meeting commitments, observing deadlines and achieving results
- Is motivated by professional rather that personal concerns.
- Shows persistence when faced with difficult problems or challenges
- Remains calm in stressful situations

Respect for Diversity
- Works effectively with people from all backgrounds
- Treats all people with dignity and respect
- Treats men and women equally
- Shows respect for and understanding of diverse points of view and demonstrates this understanding in daily work and decision making.
- Examines own biases and behaviours to avoid stereotypical responses.
- Does not discriminate against any individual or group.

 

Communication 
- Speaks and writes cleary and effectively
- Listens to others, correctly interprets messages from others and responds appropriately.
- Asks questions to clarify, and exhibits interest in having two way communication.
- Tailors language, tone,style and format to match the audience.
- Demonstrates openness in sharing information and keeping people informed.

 

 Teamwork
- Works collaboratively with colleagues to achieve Company goals
- Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others.
- Places team agenda before personal agenda
- Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position.
- Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

 

Planning & Organizing
- Develops clear goals that are consistent with agreed strategies
- Identifies priority activities and assignments; adjusts priorities as required
- Allocates appropriate amount of time and resources for completing work.
- Foresees risks and allows for contingencies when planning
- Monitors and adjusts plans and actions as necessary
- Uses time efficiently

 

Accountability
- Takes ownership of all responsibilities and honours commitments
- Delivers outputs for which one has responsibility within prescribed time, cost and quality standards.
- Operates in compliance with Company regulations and rules
- Supports subordinates, provides oversight and takes responsibility for delegated assignments
- Takes personal responsibility for his/her own shortcomings and those of the work unit,where applicable.

 

Client Orientation 
- Considers all those to whom services are provided to be "Clients" and seeks to see things from clients' point of view.
- Establishes and maintains productive partnerships with clients by gaining their trusts and respect.
- Identifies clients' needs and matches them to appropriate solutions.
- Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems.
- Keeps clients informed of progress or setbacks in projects.
- Meets timeline for delivery of products or services to client

 

Creativity
- Actively seeks to improve programmes or services
- Offers new and different options to solve problems or meet client needs.
- Promotes and persuades others to consider new ideas.
- Takes calculated risks on new and unusual ideas; thinks 'outside the box'.
- Takes an interest in new ideas and new ways of doing things
- Is not bound by current thinking or traditional approaches.

Technological Awareness
- Keeps abreast of available technology
- Understands applicability and limitations of technology to the work of the office.
- Actively seeks to apply technology to appropriate tasks.
- Shows willingness to learn new technology.

Commitment to Continuous Learning
- Keeps abreast of new developments in own occupation / profession
- Actively seeks to develop oneself professionally and personally.
- Contributes to learning of colleagues and subordinates
- Shows willingness to learn from others
- Seeks feedback to learn and improve

 

Leadership
- Serves as a role model that other people want to follow
- Empowers others to translate vision into results
- Is proactive in developing strategies to accomplish objectives
- Establishes and maintains relationships with a broad range of people to understand needs and gain support.
- Anticipates and resolves conflicts by pursuing mutually agreeable solutions.
- Drives for change and improvement; does not accept the status quo.
- Shows the courage to take unpopular stands.

 

Empowering Others
- Delegates responsibility, clarifies expectations, and gives staff autonomy in important areas of their work.
- Encourages others to set challenging goals.
- Holds others accountable for achieving results related to their area of responsibility.
- Genuinely values all staff members' input expertise.
- Shows appreciation and rewards achievement and effort.
- Involves others when making decisions that affect them.

Managing Performance
- Delegates the appropriate responsibility, accountability and decision- making authority.
- Makes sure that roles, responsibilities and reporting lines are clear to each staff member.
- Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills.
- Monitors progress against milestones and deadlines
- Regularly discusses performance and provides feedback and coaching to staff.
- Encourages risk-taking and supports creativity and initiative.
- Actively supports the development and career aspirations of staff.
- Appraises performance fairly.

Building Trust
- Provides an environment in which others can talk and act without fear of repercussion.
- Managers in a deliberate and predictable way
- Operates with transparency; has no hidden agenda
- Places confidence in colleagues, staff members and clients
- Gives proper credit to others
- Follows through on agreed upon actions.
- Treats sensitive or confidential information appropriately.

Judgment/ Decision- Making
- Identifies the key issues in a complex situation, and comes to the heart of the problem quickly
- Gathers relevant information before making a decision
- Considers positive and negative impacts of decisions prior to making them
- Takes decisions with an eye to the impact on others and on the Company
- Proposes a course of action or makes a recommendation based on all available information
- Checks assumptions against facts
- Determines that the actions proposed will satisfy the expressed and underlying needs for the decision.
- Makes tough decisions when necessary.

What's Next?
Integrating competencies into Seab Gems Ltd is an ongoing process, we certainly believe in the years to come we will be the finest Company in Tanzania ever to emerge.